These Terms and Conditions apply to the use of the FishcandygmbH website and the purchase of fishing tackle products offered by Fishcandy GmbH.

By accessing this website, placing an order, or purchasing products via www.fishcandygmbh.com, you agree to these Terms and Conditions.

  1. Company Information

Brand: FishcandygmbH
Company: Fishcandy GmbH
Address: Siemensring 1, 14641 Nauen, Germany
Phone: +49 1738874970
Email: tackle@fishcandygmbh.com
Website: www.fishcandygmbh.com

FishcandygmbH is a brand operated by Fishcandy GmbH.

  1. Product Information

Fishcandy GmbH offers fishing tackle products through its official website. We provide product descriptions, images, prices, and stock availability to help customers understand product details before placing an order.

We strive to ensure that the product information displayed on the website is clear and accurate.

  1. Orders and Contract Formation

When a customer places an order via this website, the order request is submitted to Fishcandy GmbH for processing.

A purchase contract is formed once Fishcandy GmbH confirms acceptance of the order. The customer will receive an order confirmation email containing relevant purchase details.

Fishcandy GmbH reserves the right to refuse or cancel orders when necessary, including but not limited to instances of incorrect pricing information, product unavailability, or circumstances affecting the normal processing of the order.

  1. Payment Terms

Payment must be made using the available payment methods provided at checkout.

It is the customer’s responsibility to ensure that the information provided during the ordering process is complete and accurate.

  1. Delivery and Shipping

Fishcandy GmbH engages reputable logistics service providers (including DHL, FedEx, and UPS Priority services) to ship orders.

Orders typically arrive within 5 to 12 business days after dispatch from Germany.

Customers will receive tracking updates via the email address provided at checkout. Notifications may be sent at key stages of delivery, including:

Order dispatch;
Arrival at a logistics facility;
Local delivery processing.

If an order exceeds the standard delivery timeframe, Fishcandy GmbH will inquire with the relevant carrier to verify the situation. We will provide an appropriate solution based on the specific circumstances, which may include a full refund or reshipment. In accordance with applicable European consumer protection regulations, the risk of loss of or damage to the goods passes to the customer only upon actual receipt of the goods by the customer (or by a third party designated by the customer, other than the carrier).

  1. Right of Withdrawal

Customers located within the scope of applicable European consumer protection regulations are entitled to a statutory right of withdrawal.

Subject to the relevant legal provisions, customers may withdraw from the purchase without giving any reason within 14 days of receiving the goods.

To exercise the right of withdrawal, the customer should contact Fishcandy GmbH via email:

Email: tackle@fishcandygmbh.com

The customer should provide relevant order details to enable us to process the request.

  1. Returns and Product Issues

If a product arrives damaged or defective, the customer should contact our customer service team upon receipt of the order and provide relevant information (including photographic evidence).

After reviewing the submitted information, Fishcandy GmbH may arrange an appropriate solution, such as a refund or product replacement.

For items confirmed as damaged based on customer-provided evidence, the customer may not be required to return the damaged item, where appropriate.

Return processes for other situations will be handled in accordance with applicable German and European consumer protection regulations.

  1. Refunds

Approved refunds will be processed via the original payment method whenever possible.

Processing times may vary depending on the payment service providers and financial institutions involved.

  1. Intellectual Property and Website Content

All website content published by Fishcandy GmbH, including text, images, and other materials, is intended to support the operation and presentation of this website.

Website content may not be used, reproduced, or distributed without the prior written permission of Fishcandy GmbH.

  1. Limitation of Liability

Fishcandy GmbH shall fulfill obligations arising from applicable law and contractual agreements.

We are not liable for losses resulting from circumstances beyond our reasonable control (including external service disruptions, carrier delays, or other situations outside our direct control), except where liability is mandatory under applicable law.

  1. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Germany (where Fishcandy GmbH is based), while respecting mandatory consumer protection regulations applicable within the European Union.

Any disputes arising from purchases or the use of this website will be handled in accordance with applicable legal procedures and by competent authorities.

  1. Changes to Terms

Fishcandy GmbH reserves the right to update these Terms and Conditions in response to changes in business operations or legal requirements.

The latest version will always be published on this website.

  1. Contact Information

For questions regarding these Terms and Conditions, please contact:

Email: tackle@fishcandygmbh.com