FishcandygmbH, operated by Fishcandy GmbH, is committed to providing customers across Europe with a clear and transparent process for returns, refunds, and product-related inquiries.

This Refund and Return Policy applies to purchases made via www.fishcandygmbh.com and is established in accordance with applicable German and European consumer protection regulations.

  1. Right of Withdrawal

Customers located within the applicable European consumer protection region are entitled to a statutory 14-day right of withdrawal.

In accordance with relevant laws, customers may withdraw from their purchase within 14 days of receiving the goods without providing a reason.

To exercise the right of withdrawal, customers must contact Fishcandy GmbH via email:

Email: tackle@fishcandygmbh.com

When contacting us, customers should provide order information and relevant details regarding the withdrawal request.

  1. Return Address

For approved returns, customers should send the products to the following address:

Siemensring 1, 14641 Nauen, Germany

Before shipping any returns, customers should contact our customer service team to obtain relevant return instructions.

  1. Return Conditions

Customers exercising their right of withdrawal should take proper care of the goods prior to returning them.

When returning items, please include the original order information whenever possible to ensure efficient processing.

Return processing will be conducted in accordance with applicable German and European consumer protection regulations.

  1. Damaged or Defective Products

If a product arrives damaged or defective, customers should contact Fishcandy GmbH upon receipt of the order.

Please provide:

Order information;
A description of the issue;
Photos showing the condition of the item.

After reviewing the provided information, Fishcandy GmbH will arrange an appropriate solution, which may include a refund or a replacement.

For confirmed damaged items, and where appropriate, customers may not be required to return the damaged goods.

  1. Delivery Delays and Refund Requests

Orders are typically delivered within 5 to 12 business days after shipment from Germany.

Fishcandy GmbH partners with reputable logistics providers, including DHL, FedEx, and UPS Priority services. Customers will receive email updates on their shipment status at key stages, including:

Order dispatch;
Arrival at a logistics hub;
Local delivery processing. If the delivery exceeds the standard timeframe, Fishcandy GmbH will verify the status and contact the relevant carrier to investigate.

After assessing the situation, we will provide an appropriate solution, such as a full refund or a replacement shipment.

  1. Refund Processing

Approved refunds will be processed using the original payment method used for the purchase.

Available payment methods include:

Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
E-wallet payment options supported at checkout.

Refund processing times may vary depending on the payment method and the relevant financial institution.

  1. Contact Information

For inquiries regarding returns or refunds, please contact:

Phone: +49 1738874970
Email: tackle@fishcandygmbh.com

Our customer support team will review your request and respond within 24 hours.