Fishcandy GmbH respects the privacy of visitors and customers who access and use the FishcandygmbH website. This Privacy Policy outlines how we collect, use, store, and process personal data when you visit this website, place an order, or contact us.

This Privacy Policy has been formulated in accordance with applicable German and European data protection regulations, including the General Data Protection Regulation (GDPR).

  1. Data Controller

The controller responsible for processing personal data collected through this website is:

Brand: FishcandygmbH
Company: Fishcandy GmbH
Address: Siemensring 1, 14641 Nauen, Germany
Phone: +49 1738874970
Email: tackle@fishcandygmbh.com
Website: www.fishcandygmbh.com

Fishcandy GmbH determines the purposes and means of processing personal data collected through this website and customer communication channels.

  1. Personal Data We Collect

Depending on how you use this website, we may collect the following information:

Name and contact details, such as email address, phone number, and shipping information;
Order-related information necessary to process purchases;
Records of communications when you contact our customer support team;
Website usage information, such as basic browsing data and technical data collected via cookies and similar tools.

We collect personal data only in connection with providing services, managing orders, communicating with customers, and fulfilling legal obligations.

  1. How We Use Personal Data

Fishcandy GmbH may process personal data for the following purposes:

Processing and managing customer orders;
Providing customer support and responding to inquiries;
Communicating important information regarding orders and services;
Maintaining business records as required by applicable law;
Improving website functionality and the customer experience.

Personal data is processed solely for legitimate business purposes and in compliance with applicable data protection requirements.

  1. Payment Processing

For payment processing, Fishcandy GmbH uses Stripe as its payment service provider.

When a customer completes a payment, certain payment-related information may be processed by Stripe in accordance with its own privacy practices and applicable regulations. Stripe processes the payment information necessary to complete transactions, prevent unauthorized activity, and support payment services.

Fishcandy GmbH does not store full payment card details in its own systems. Payment information is processed through Stripe’s secure payment processing environment.

  1. Cookies and Website Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember user preferences, and understand website usage.

Where required by applicable regulations, non-essential cookies are used only after obtaining the user’s consent.

Users can manage their cookie preferences through browser settings or the cookie control options provided on the website.

  1. Data Storage and Retention

Fishcandy GmbH stores personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal requirements.

Order-related records, accounting documents, and business transaction information are generally retained in accordance with the periods prescribed by German commercial and tax laws, which may extend up to 10 years.

For customer communication records and other personal information not subject to statutory retention obligations, we store the data only for the time required to handle the relevant matters.

Upon the expiration of the applicable retention period, personal data will be deleted or otherwise processed in accordance with legal requirements.

  1. Data Sharing

Fishcandy GmbH shares personal data only when necessary for legitimate business operations, including with:

Payment processing services provided via Stripe;
Service providers involved in website operations, order processing, or customer support;
Government authorities or agencies to whom disclosure is required by applicable law.

We do not sell personal data to third parties.

  1. Data Security

Fishcandy GmbH implements appropriate organizational and technical measures to manage personal data responsibly and to mitigate the risk of unauthorized access, data loss, or misuse.

  1. Your Data Protection Rights

Under applicable German and European data protection laws, customers may have the following rights regarding their personal data:

To request access to the personal data we hold;
To request the correction of inaccurate information;
To request the deletion of data, where applicable;
To request the restriction of data processing, where applicable;
To object to specific types of data processing, where applicable.

Requests regarding personal data may be submitted via our official contact channels.

  1. Changes to This Privacy Policy

Fishcandy GmbH may update this Privacy Policy as necessary to reflect changes in legal requirements, business practices, or website operations.

The latest version will always be published on this page.

  1. Contact Information

If you have questions regarding this Privacy Policy or the processing of personal data, please contact:

Email: tackle@fishcandygmbh.com