Fishcandy GmbH offers fishing tackle products to customers across Europe via its official website.

This shipping policy outlines our dispatch process, estimated delivery times, tracking information, and procedures for handling delivery-related inquiries.

  1. Dispatch Location

Orders are processed and dispatched from the following location:

Address: Siemensring 1, 14641 Nauen, Germany

  1. Delivery Services

Fishcandy GmbH partners with reputable logistics providers—such as DHL, FedEx, and UPS Priority—to arrange the shipment of customer orders.

We select the appropriate delivery service based on order requirements and destination details.

  1. Estimated Delivery Time

Orders are typically delivered within the following timeframe:

5–12 business days after dispatch from Germany

Actual delivery times may vary depending on the destination, carrier processing procedures, public holidays, and other factors affecting transport.

The estimated delivery timeframe begins once the order has been processed and dispatched.

  1. Order Tracking Information

Once the order has been dispatched, the customer will receive an email containing tracking information (sent to the email address provided at checkout).

Tracking notifications may be sent at key stages of the delivery process, including:

Order dispatch confirmation;
Arrival at a logistics hub;
Local delivery processing.

Customers can use the provided tracking information to check the delivery status of their order.

  1. Delivery Delays

If an order delivery exceeds the standard timeframe, Fishcandy GmbH will verify the delivery status and contact the relevant carrier to investigate the situation.

After assessing the specific circumstances, Fishcandy GmbH will provide an appropriate solution; depending on the investigation results, this may include a full refund or a replacement shipment.

  1. Delivery Address Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If delivery is hindered due to incorrect address information, the customer should contact Fishcandy GmbH as soon as possible so we can assess potential solutions.

  1. Receipt of Goods

In accordance with applicable German and European consumer protection regulations, the risk of loss or damage to the goods transfers to the customer upon actual receipt of the goods by the customer (or by a third party designated by the customer, other than the carrier).

8. Contact Information

If you have any questions regarding shipping, tracking, or delivery, please contact us at:

Phone: +49 1738874970
Email: tackle@fishcandygmbh.com

Our customer support team will handle your inquiry and respond within 24 hours.