1. What products does FishcandygmbH offer?

FishcandygmbH is a brand operated by Fishcandy GmbH, selling a wide range of fishing gear through our official website.

Before placing an order, customers can view product details, available specifications, and relevant information directly on our website.

  1. Where is FishcandygmbH based?

FishcandygmbH is operated by Fishcandy GmbH, headquartered in Germany. We supply products to customers across Europe via our official website.

Company: Fishcandy GmbH
Address: Siemensring 1, 14641 Nauen, Germany

  1. What payment methods are accepted?

FishcandygmbH accepts various common payment methods to provide customers with convenient checkout options.

Supported payment methods may include:

Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Other digital wallet options available at checkout.

Please ensure that the payment information provided at checkout is accurate and complete.

  1. When will my order arrive?

Orders are shipped from Germany and typically arrive within 5 to 12 business days after dispatch.

Fishcandy GmbH partners with reputable logistics providers (including DHL, FedEx, and UPS Priority services) for order delivery.

Actual delivery times may vary depending on the destination, carrier processing procedures, and other factors affecting shipping.

  1. How can I track my order?

Once the order has shipped, customers will receive an email containing tracking information (sent to the email address provided at checkout).

The system may send tracking updates at key delivery milestones, including:

Order dispatch;
Arrival at a logistics hub;
Local delivery processing.

Customers can use the tracking information provided in the email to check the delivery status of their order at any time.

  1. What happens if the delivery takes longer than the standard timeframe?

If the delivery exceeds the standard timeframe, Fishcandy GmbH will verify the delivery status and contact the relevant carrier to investigate.

After assessing the situation, we will provide an appropriate solution, which may include a full refund or a replacement shipment (depending on the specific circumstances).

  1. Can I return my order? Customers located in regions covered by applicable European consumer protection laws are entitled to a statutory 14-day “right of withdrawal” (i.e., the right to return goods). Under relevant laws, customers may request a return within 14 days of receiving their order.

To request a return, please contact our customer service team via email:

Email: tackle@fishcandygmbh.com

Please include your order details in the email so that we can process your request.

  1. What should I do if the items I received are damaged or defective?

If the items you received are damaged or defective, please contact Fishcandy GmbH after receiving your order.

Customers are required to provide relevant order information and photographs showing the issue.

After reviewing the information provided, we will arrange an appropriate solution, such as a refund or a replacement.

For items confirmed to be damaged, customers may not be required to return the item, depending on the circumstances.

  1. How long does it take to process a refund?

Once a refund request is approved, we will process the refund using the original payment method used to place the order.

The time required for the refund to be credited to your account varies depending on the payment method and the relevant financial institution.

  1. How can I contact Fishcandy GmbH customer service?

If you have any questions regarding products, orders, shipping, or returns, please contact our customer support team.

Phone: +49 1738874970
Email: tackle@fishcandygmbh.com

Our team will review your inquiry and respond within 24 hours.

  1. Can I change or cancel my order?

If you wish to change or cancel your order, please contact us as soon as possible after placing it.

We will review your request based on the order’s current processing status and applicable legal regulations.

  1. Is my personal information handled securely?

Fishcandy GmbH handles customer information in strict accordance with relevant German and European data protection regulations.

For more details, please refer to the privacy policy on our website.